Archive for category 07 Offerings
From workshop to action: making innovation work!
Posted by jay in 07 Offerings, Making Memes (my presentations and workshops) on November 6, 2008
At SystemicLogic we’ve developed approaches to get innovation implemented through Reframing. Different situations require different solutions. Innovation should not be trapped in a division, process or some part of the business where its seen as the “solve all our problems” concept. We promote the philosophy where innovation is seen as a cultural initiative that’s underpinned with strong empirical work and integrated systemic approaches (the ecosystem of innovation). There are differences between NPD (New Product Development), Improvement, Innovation, etc.
Consider this cycle:
Reframe -> Reconfigure -> Reframe -> Reconfigure
Sounds simple? Well, it is a lot more difficult than you think. In order to Reframe you will need some of these tools:
- View of the Landscape
- Understanding of Paradigms
- Competence Profiles
- Dominant Idea
- Measures and Health Checks
In order to Reconfigure you will require:
- Social Networks as Platform for Transformation
- Business Architecture
- Innovation Portfolio
- Product/Service Platform
These are some tools needed to facilitate the conversations as you progress from that first innovation workshop onto the cyclical actions needed to institutionalize innovation. Financial and other benefits need to be quantified and used to guide initiatives.
Can banks really re-invent banking?
Posted by jay in 04 Ecosystems, 07 Offerings on July 24, 2008
Social banking models are set to create some disruption on the banking landscape. But, can traditional banks solve the “Innovators Dilemma” challenge that is so prominent in the world of changing business models? I have yet to find an alternative to Clayten Christensen’s model/s – it provides clear guidelines as to the landscape issues when trying to re-invent an industry.
Is the innovator’s dilemma also applied to the Service Dominant Enterprise. Largely, Christensen’s model is about tech dependencies and component level disruptions. Service based businesses have entirely different issues to deal with when trying to re-invent a service offering. Are banks trapped in a traditional model of dealing with money? Are they really able to cannibalize their money making machines? Who will cause the disruptions in an industry driving towards consolidation, globalization, local relevance, and strong global legislation riddled business models?
Community money systems – is it the future where we rethink the value of currency?
A model for understanding your innovation portfolio
Posted by jay in 07 Offerings, Innovation Models on June 20, 2008
Much has been written on the subject of innovation portfolios. I’ve found that there is a difference between models used in the service sector versus the industrial sector (stating it like an assertion). Innovation portfolios need to be managed over time to ensure optimal leverage of initiatives driven by innovation campaigns.

Innovation projects affect two major areas of the business namely; the offerings presented to the world and the capabilities needed to deliver. An offering is the combination of key elements that include; product and service, actors involved in acquisition and deployment, time of the presentment of the offering, and the location of where the offering is delivered. Capability includes; people and their abilities, talent and genius, processes and practices.
A key challenge is to determine the measures needed to polarize the “new” from “existing”. Existing capabilities, when enhanced, will result in a slight shift in execution capability. But, when capabilities are renewed an entirely new model might be required, that includes challenging the dominant paradigms in the existing organization. Offerings in well established industries shift at a slower rate than those in emerging industries. This shift might require a rethink of the capabilities needed to monetize new ideas.
…to continue…
Innotown: the best experience you’ll ever have!
Posted by jay in 07 Offerings, Exploring the World on June 17, 2008
I attended two Innotown Innovation conferences in Alesund, Norway. This year they moved the conference to Stavanger. It is by far the best innovation conference with great speakers, energetic intellectual spirit and a real innovative feel to the proceedings.
The best part of the conference is the networking. People from more than 20 countries interact and they are all there to listen and share their ideas. Diversity of cultural backgrounds and opinions about innovation makes this a must.
Heritage products and the link to innovation
Posted by jay in 04 Ecosystems, 07 Offerings, Exploring the World on May 5, 2008
Heritage products are everywhere and we can’t live without them. We become even more dependent when our taste buds or emotions are influenced. Take products for example chocolates, beer, soft drinks, deodorants, toothpaste, etc all have an element of stickiness and brand loyalty that span across generations. The challenge of launching a new product with a different taste is quite a risky affair, let alone messing with its branding.
In contrast look at electronic products. There is some degree of loyalty, but most people will defect if another great design comes along that is more feature rich or cool. Does this mean that there is no heritage component? I visited a number of interesting companies in the last two weeks (part of my project portfolio) all with different products, services, and all operating from different geographies. Well, I’m writing this from a train traveling from Zurich to Baar in Switzerland – arrived from London a few hours ago where I visited some clients.
Spending time with a global software company based in Durban, South Africa opened my eyes once again as to the level of expertise available in the region. Innovation is driven architecturally and strategically in cycles that need to coincide with trends and shifts in the ways your product will be used. Software businesses that execute their products on the Internet actually don’t sell products. They provide access to participants in the platforms they produce. Software businesses often see “heritage and legacy†in a negative light; or see it as a constrain in moving into a next era.
When you operate in a mature industry, innovation takes on a different shape than the fast paced digital, telecommunications, media, etc industries. Are there different models of innovation for fast paced versus slow paced industries (making the assumption you can use as one of the definitions of “pace†as rate of product introduction). What is relationship between heritage product and the maturity of the industry? Are the lessons learnt in high tech industries applicable to more traditional industries? Look at Jack Daniels for example, the entire company and product positioning story is about heritage. You buy the product because it has not changed in the last 100 years – would you accept this from Microsoft or Apple?.
The specificity of the implementation of the “model of innovation†is always under debate. Which generic models can be transported between industries? Look at the “innovation funnel conceptâ€, a model that has been used since the 80′s. I would reason that service industries have very different needs when ideas need to be ranked and rated. The concept of the funnel needs to change quite considerably seeing that ideas develop differently when the dependency of heritage is strong?
“Keeping the ground solid while continuing to grow†is used by Toyota to show the ability in keeping heritage and traditional product brands alive (Corolla) while experimentation with new technologies and brands (Scion) push the company ahead. By using an innovation portfolio concept you can allocate project/initiative priorities based on the current context. This can be done in contrast to what needs to be done in the future to keep the business growing.
Case of KickApps: Reinventing the social media platform?
Posted by jay in 07 Offerings on March 21, 2008
Social media is moving…
KickApps is a great application where you can design your own social platform and on-line community to share video’s, blogs, etc. It is a really great example of SaaS (software as a service). It will take you all of 30sec to create your own community on-line (this blog entry talks about: Using Social Media in the Real World with Results), check this example SystemicLogic Research page.
If you want to see a quick overview of how to configure KickApps, check this…
The social media platform is an emerging concept making great inroads. MySpace is looking at moving onto the Google OpenSocial platform. Does this mean that the platform will be dominated by one major vendor? Will Google with “open” approach really embrace all the other potentially competing platforms?
These sites implement Google OpenSocial: Engage.com, Friendster, hi5, Hyves, imeem, LinkedIn, MySpace, Ning, Oracle, orkut, Plaxo, Salesforce.com, Six Apart, Tianji, Viadeo, and XING. Looking at KickApps from the outside it seems that a business like this will be great acquisition option for any of the competing major players.
If you want to see a quick overview of Google OpenSocial, check this…It is much more technical and more complex for the non-technical person.
Something that concerns me – how big is the on-line advertising market really as social media companies all rely on this component of their business models? There are so many competing views as only a few really big players make money through this model as micro content companies all rely on the success of this approach.
Managing economies of scope (some lessons for small players):
1. Know the hype curve behind a business concept (separating the Participating Customer from the Economic Customer)
2. Identify the leaders and key players and define your context
3. Craft a clear competitive landscape where you are the leader
4. Focus on surprise by out-innovating the big players
5. Wait to be acquired OR become the next platform