Support independent publishing: Buy Built to Thrive, the book, on Lulu.My latest book "Built to Thrive, using innovation to make your mark in a connected world" is available at,, iStore, etc. It also includes a case study on FNB, rated as the worlds most innovative bank.

Built to Thrive is about unpacking the drivers that I have noticed in the landscape that do not yet have a place in our existing vocabulary. It is about ceasing to ignore the signs and beginning to embrace the changes that are becoming more tangible with every day that passes. It is about recognizing the amplified importance of the human as a social being in this dawning age of transparency and systemic activity. The individual becomes the collective as we move into a sphere of shared value-creation, ideation and knowledge dissemination. Existing in this new business landscape is not about eliminating the competition, but rather working together in a bid to share resources and expand far beyond what we could ever hope to achieve as individual organizations. Through Built to Thrive, I hope to open your mind and introduce you to a way of thinking that will fundamentally shift your views, and may provide a lifeline in a world where the new school will rule.

Support independent publishing: Buy Built to Thrive, the book, on Lulu.My previous book republished "Process Innovation Imperative: Differentiate your Business through Capability Driven Innovation" is available at,, iStore, etc.

This book proposes various conceptual models that can be used to facilitate process innovation. The result of this research is that formal processes, such as those presented in various capability based models, do not dampen innovation, nor slow down creativity, but are incomplete in facilitating innovation to its full potential. The research indicates that product innovation increases when the models presented in this book are used. Process Innovation is the fundamental concept needed to facilitate revolutionary and evolutionary process development breakthroughs in organizations that wish to remain sustainable and competitive.

September 2nd, 2011 - 3:01 pm § in Access

The route to self-publication

Every cycle of review produces the same output. I start to nit pick at the smallest out of context, not well described, unclear text, etc parts of the book. You want it to be perfect, to have the story told in a way that will make sense to the reader. The case studies can never […][...]

August 18th, 2011 - 4:56 pm § in Customer

Consistency and the conflicted view of customization

I once again ve’been running around London from meeting to meeting. The use of underground trains and forging your way through the masses of people from one important session to another; remind us that the consistency of delivery and predictability of basic service platforms provide comfort to[...]

July 14th, 2011 - 3:26 pm § in Eco

Socio-spill and the mindset of “copy”, oops “imitation”, no it’s an “improvement”

Travelling through the cities we kept getting glimpses of the contrasting cultures of east and west. In the residential districts your eyes are met with rows upon rows of high-rise cookie-cutter style apartment blocks, in the city centres the skyscrapers tower above you with their western influenced[...]

July 6th, 2011 - 9:44 pm § in Eco

The Chinese Effect and other perceptive influencers


June 16th, 2011 - 11:26 am § in Eco

Giles Zopa and my take on the social graph

Simon and I went to see Giles Zopa a few days ago to get insights into Zopa. This is an extrapolated view of a part of our conversation. Looking at […] traditional retail banking. The “dominant idea” (to use some Built to Thrive terminology) of the retail outlet in banking is to co[...]

May 12th, 2011 - 10:58 am § in Reframe

Reframe your thinking, can you?

Reframed thinking forms the underpinning of Built to Thrive and an understanding of the concepts presented to you will culminate in an ability to begin to reframe your thinking. The rise in social networks, mobilization of crowds and tribes and the impact of social based innovation all affect our vi[...]

May 10th, 2011 - 3:30 pm § in Why?

Built to Thrive, one step closer to publication…

At the very onset of the book, I am met with my biggest challenge – teaching a concept that demands an untutored state of mind. My attempt to bring various non-business disciplines into the business world has been a stimulating journey. Innovation has become a generic and everyday term, in fact it[...]

May 9th, 2011 - 9:00 pm § in Gen

The uncontaminated generation?

The uncontaminated generation is not the generation who rebels against all forms of cultural transmission. They are not a horde of uncultured barbarians lacking any sense of moral conviction. In fact they are quite the opposite, they are the individuals who take nothing for granted, who are in compl[...]